Returns & Exchanges

At Donner Music UK, we want you to be fully satisfied with your purchase. If you are not completely happy, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Item

  Securely pack the instrument or accessory in its original packaging, ensuring all manuals, cables, and accessories are included to avoid restocking fees.

• 3.
  Ship the Product

  Affix the provided shipping label or use a tracked courier service to send the package to our UK-based distribution center.

• 4.
  Receive Refund

  Once our technicians inspect the returned item, we will process your refund to the original payment method within 5 to 7 business days.